Frequently Asked Questions (FAQs)

PAYMENTS

Q: What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. PayPal is currently unavailable but may be added as a payment option in the future.

Q: Is my payment information secure?
Yes. Your payment information is securely processed through trusted payment providers using industry-standard security and encryption technology. Glamuzen does not store or share your complete payment card details.

SHIPPING & DELIVERY

Q: Do you ship internationally?
Yes. Glamuzen offers international shipping to supported destinations. Available shipping options may vary depending on your location.

Q: Where are orders shipped from?
Orders may be fulfilled and shipped from different locations depending on product availability, inventory, and your delivery destination.

Q: How long does it take to process and ship my order?
Orders are generally processed within 1–3 business days. During busy periods, holidays, or promotional events, processing may take slightly longer.

Q: How long does delivery take?

• United States: 5–12 business days

• International: 7–20 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, and other factors outside our control.

Q: Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

You can use the tracking number to follow your package through the applicable shipping carrier.

Q: My tracking number doesn’t work. What should I do?
Please allow 48–72 hours after receiving your shipping confirmation for the tracking information to become active or update.

If your tracking information still does not work after this period, please contact us at info@glamuzen.com and we will be happy to assist you.

Q: The tracking status shows "Delivered" but I haven’t received my package.
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery address, mailbox, reception area, or with household members or neighbors.

You may also contact the shipping carrier directly for additional delivery information. If you are still unable to locate your package, contact us at info@glamuzen.com and we will assist you where possible.

Q: How much does shipping cost?
Standard shipping may be offered at no additional cost on eligible orders. Available shipping options and any applicable charges will be displayed during checkout before you complete your purchase.

RETURNS & REFUNDS

Q: What if I receive a damaged or faulty product?
If your order arrives damaged, defective, or incorrect, please contact us at info@glamuzen.com as soon as possible.

Please include your order number along with clear photos or a short video showing the issue. Our support team will review your request and provide the appropriate solution.

Q: What if I entered the wrong shipping address or selected the wrong variant?
Please contact us immediately at info@glamuzen.com if you notice an error with your order.

If your order has not yet been processed or shipped, we will do our best to make the requested change. Once an order has been shipped, we may not be able to change the shipping address, product variant, or other order details.

Q: Can I change my shipping address after placing an order?
If your order has not yet been processed or shipped, we may be able to update your shipping address.

Please contact us as soon as possible at info@glamuzen.com. Once an order has been shipped, address changes may no longer be possible.

Q: My package is stuck in customs. What should I do?
Customs processing times vary by country and are handled by the relevant customs authorities.

If your package is delayed in customs, we recommend contacting your local customs office or shipping carrier for the most accurate information. Glamuzen is not responsible for delays caused by customs processing, local regulations, or import procedures.

CONTACT

For any other questions or assistance, please contact our support team:

Email: info@glamuzen.com