Shipping policy

Important: Delivery times during the holiday season are estimates and are not guaranteed. High order volumes, customs processing, and carrier delays may affect final delivery dates.

The following terms and conditions apply to orders placed through Glamuzen. By placing an order, you acknowledge and agree to the shipping terms outlined below.

1. Order Processing

Our standard order processing time is:

  • Standard Orders: 1–3 business days

  • During holidays, promotions, or periods of high order volume, processing may take up to 6 business days.

Order processing refers to the time required to verify, prepare, and dispatch your order. Delivery time begins after your order has been shipped.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Methods, Times & Fees

Available shipping methods, estimated delivery times, and applicable shipping fees may vary depending on your delivery destination, product availability, order size, and other factors.

Available shipping options and any applicable costs will be displayed at checkout before you complete your purchase.

United States

Shipping Method Estimated Delivery Time
Standard Shipping 5–12 Business Days

Canada

Shipping Method Estimated Delivery Time
Standard Shipping 7–15 Business Days

Australia

Shipping Method Estimated Delivery Time
Standard Shipping 7–15 Business Days

Europe

Shipping Method Estimated Delivery Time
Standard Shipping 7–15 Business Days

Worldwide

Shipping Method Estimated Delivery Time
Standard Shipping 7–15 Business Days

Shipping costs, if applicable, will be displayed at checkout based on your destination and the available shipping method.

Please note that delivery estimates are not guaranteed. Carrier delays, customs processing, holidays, weather conditions, and high-demand periods may extend delivery times.

3. Delivery Terms

We work with trusted shipping and logistics providers to deliver orders to customers in supported destinations.

For international orders, packages may be subject to customs inspection, import regulations, duties, taxes, or other fees imposed by the destination country.

Any applicable customs duties, import taxes, or local fees are generally the responsibility of the customer unless otherwise stated at checkout.

We recommend reviewing your country’s customs and import regulations before placing an international order.

Glamuzen is not responsible for delays caused by customs authorities, local postal services, or other circumstances outside our reasonable control.

4. Change of Delivery Address

If you need to change your shipping address after placing an order, please contact us as soon as possible at:

info@glamuzen.com

We will make reasonable efforts to update your address if your order has not yet been processed or shipped.

Once an order has entered the fulfillment or shipping stage, we may no longer be able to change the delivery address.

Please make sure your shipping information is accurate and complete before submitting your order.

5. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at info@glamuzen.com.

Cancellation requests can only be accommodated if the order has not yet entered processing, fulfillment, or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may be subject to our Return and Refund Policy.

6. Delivery Delays

Although we work with reliable shipping providers, delivery delays can occasionally occur due to circumstances beyond our control.

Possible causes include:

  • High order volumes

  • Holidays and seasonal demand

  • Customs inspections or clearance

  • Weather conditions

  • Carrier delays

  • Public holidays

  • Incorrect or incomplete delivery information

  • Other unforeseen transportation issues

If your order is delayed, please check the tracking information provided in your shipping confirmation email. You may also contact us for assistance.

7. Need Help?

For questions regarding shipping, delivery, tracking, address changes, or your order, please contact our support team:

Email: info@glamuzen.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.