Privacy policy

This Privacy Policy explains how Glamuzen (referred to as the “Site,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, use our services, place an order, or otherwise communicate with us (collectively, the “Services”).

“You” and “your” refer to you as the user of our Services, including customers, website visitors, and other individuals whose information we may collect in connection with our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your information may be collected and used as described in this policy. If you do not agree with this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal and regulatory requirements.

Any updates will be posted on this page, along with a revised “Last Updated” date where applicable.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

How We Collect and Use Your Personal Information

We may collect personal information from different sources depending on how you interact with Glamuzen.

We use personal information where necessary to:

  • Process and fulfill orders

  • Provide and improve our Services

  • Communicate with you

  • Provide customer support

  • Process payments and transactions

  • Deliver products

  • Manage returns and refunds

  • Prevent fraud and unauthorized activity

  • Improve our website and customer experience

  • Send marketing communications where permitted

  • Comply with applicable legal obligations

  • Enforce our Terms and Conditions

  • Protect our customers, business, website, and legal rights

What Personal Information We Collect

1. Information You Provide Directly

When you interact with our website or place an order, you may provide information such as:

  • Contact information: Name, email address, phone number, and delivery address

  • Order information: Products purchased, billing information, shipping information, and order history

  • Account information: Username, password, and other account-related information where applicable

  • Shopping activity: Products viewed, added to cart, saved, or purchased

  • Customer support information: Information you provide when contacting us about an order, product, return, refund, or other inquiry

Certain features of our Services may require specific information to function properly.

2. Information Collected Automatically

When you visit or use our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

  • Device type and browser information

  • IP address

  • Approximate location information

  • Website activity and interactions

  • Pages viewed and products explored

  • Referral information

  • Preferences and certain usage information

This information helps us understand how visitors use our website and allows us to improve our Services.

3. Information from Third Parties

We may receive information from trusted third-party service providers that support our business, such as:

  • E-commerce platform providers

  • Payment processors

  • Shipping and delivery partners

  • Analytics providers

  • Advertising and marketing partners

  • Customer service and technology providers

Information received from third parties may be used in accordance with this Privacy Policy and applicable laws.

Third-party companies may have their own privacy policies governing how they collect and use information.

How We Use Your Personal Information

Order Fulfillment

We use your information to process payments, fulfill orders, arrange shipping, provide order updates, and manage returns, refunds, and exchanges.

Customer Support

We use information you provide to respond to questions, provide assistance, resolve order issues, and improve our customer service.

Marketing and Communications

Where permitted by applicable law and based on your preferences, we may use your contact information to send promotional messages, product updates, special offers, or other communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication.

Fraud Prevention and Security

We may use information to identify, investigate, and help prevent fraudulent transactions, unauthorized activity, abuse, or other security threats.

Website and Service Improvement

We may analyze website activity and customer interactions to improve our products, website functionality, services, and overall shopping experience.

Cookies

Glamuzen may use cookies and similar technologies to help operate and improve our website.

Cookies may be used to:

  • Remember preferences

  • Maintain website functionality

  • Understand website usage

  • Improve website performance

  • Analyze traffic and interactions

  • Support advertising and marketing activities where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of some parts of our website.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These parties may include:

  • Service providers: Payment processors, shipping companies, hosting providers, technology providers, and customer support services

  • Analytics and marketing providers: Companies that help us understand website activity or provide marketing services

  • Legal and regulatory authorities: When required by applicable law or when necessary to protect our rights, customers, business, or the public

  • Business transaction parties: In connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction

We do not share personal information except where reasonably necessary for legitimate business purposes, service delivery, legal compliance, or other purposes described in this Privacy Policy.

Information Categories Shared in the Last 12 Months

Depending on how you interact with our Services, we may have shared certain categories of information with service providers or business partners, including:

  • Identifiers such as name, email address, and phone number

  • Order and account information

  • Shipping and transaction information

  • Website usage and interaction data

We do not sell personal information for monetary consideration.

User-Generated Content

If you submit reviews, comments, photographs, testimonials, or other content to our website or publicly accessible platforms, that information may be visible to other users.

Please consider carefully what information you choose to make publicly available.

We are not responsible for the privacy of information that you voluntarily make public through reviews, comments, or other public submissions.

Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

These websites operate independently from Glamuzen and may have their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

Children’s Privacy

Our Services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action where required.

Security and Data Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Fulfilling orders and providing Services

  • Maintaining customer accounts

  • Providing customer support

  • Complying with legal and regulatory requirements

  • Resolving disputes

  • Preventing fraud

  • Enforcing agreements and protecting our legal rights

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Access personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of certain personal information

  • Request portability of certain personal information

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

To exercise applicable rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how Glamuzen handles your personal information, we encourage you to contact us first so that we can review and address your concern.

Depending on your location, you may also have the right to submit a complaint to your local data protection or privacy authority.

International Users

If you access or use our Services from outside the country where our business or service providers operate, your personal information may be transferred to and processed in another country.

Different countries may have different data protection laws. Where required, we take appropriate steps to handle international transfers in accordance with applicable privacy and data protection requirements.

Contact Us

If you have questions about this Privacy Policy, how we handle your information, or your privacy rights, please contact us:

Email: info@glamuzen.com